customer service

I can really say the service has been shocking. We have been trying to get my sons glasses repaired for a week now and keep getting told they will call us back. Now we get a call back to get told the part we need fixed is not under warranty and we must buy a new frame. I am disgusted about being shoved around and then trying to make money off us by saying we need to purchase a new frame for something that can easily be repaired.