Spectacle Hut Springs Branch Poor Service Delivery.

The poorest service ever. I went in for an eye test at the Springs branch on the 30th Dec 2024. On the 6th Jan 2025. I followed up as I noted that no claim was made. Physically walked in and found that the receptionist that day could not find my file. Submitted my details again. Followed up once more the very next week. A claim was then made on my medical aid on the 16th with the promise that my contact lenses were on back order. Went in on the 19th of Jan to trial the lenses recieved two pairs with the promise of more stock to be recieved. I followed up once more on the 11th of Feb physically regarding the order and I was promised that further communication would be made on Dr T Mathye’s end to which once again it wasnt. I now am following up once more on the 22nd of Feb. This is unfair business practice as the medical aid made payment in full and on time yet I am now tasked with following a service provider as if this is charity work. @Spectacle Hut SA is this the correct business practice ? Where as patients the services are rendered out unprofessionally?@ Hlamalani Baloyi-Netili please attend to this as I am fed up.