Pathetic, Non existent customer services from Spectical Hut

I am disgusted by the service I have received from Spectical Hut Springs mall, my husband and I went more than 10 days ago to apply for new spectiacals, before we were out the shop, my medical aid had already paid the full price of both sets. However 10 days later, today...I went to collect our order, only to be confronted by staff that think its a joke. The laboratory had put my husbands lenses in my frame and vice versa for his spectials, I asked the staff what is the next step, and they laughing told me to wait another 10 days, this is UNACCEPTABLE. We are pensioners and it has been financially straining to get to your shop in order to get new spectials, and now I have to go back and forth again??? the customer service is pathetic and non existent. I Then proceeded to contact the head office via the number the staff had given me, only to find out the number does not exist. No one seems to be bothered about assisting me. I have sent messages to spectical hut SA to contact me to no avail. If I do not get a response from your Management in the next 24 hours I will be going to discovery medical aid and will be advising the ombudsman of this pathetic service.