S.P.C.C ******* with this kind of service

I placed an order online on Monday, Today is Wednesday. No updates on my order. I do follow up and get a misleading "It takes 5 - 7 working for the order to be processed" Follow-up question when do we start counting these days, after an email is sent to you. Whomever is handling customer services is either supported by business owners or they do not know what they are doing. It's the 06th of May, there is a backlog since before lockdown. Like if this is possible, why is it not updated on the site or when the order is placed? I do not wanna refund my oder, I like my small order and if you can redeem yourselfs I will surely buy again. Do the right thing guys, I need my order. There is stores delivering orders in 2 days, stop playing around.