I love my car unlike you do!

I want to state from the outset that I have always been happy with the service I have received from Sparkling Auto Care Nelspruit. I have been a customer for four years now and have always been happy with the service received that was until yesterday afternoon that is.

After my car had received its usual " Sparkling Wash" I noticed two distinct dull patches on the hood of my car. I pointed this out immediately I was told that a quick buff with the machine would sort it out in a jiffy and I was requested to bring the vehicle in today as the person who does the buffing was not available yesterday as it was a Sunday. This morning I took the vehicle in as requested. I am the first to admit I was unprepared for the owner's reaction to my compliant. He seemed to take offence at me complaining about the dull patches on the hood. He turned arrogant and aggressive? I was gob smacked!

During the conversation I could see where the conversation was going, he flatly denied that it was possible that the damage took place here. He went so far as to say that he had never seen me before. What a joke. I pointed out that I had been making use of his services for years now. This opened the door and he then took the argument that why were my other vehicles never scratched? Really? Wow!

At this point I simply said that I am not going to debate the issue any further as he is not hearing my complaint, I will leave, but I will give a rating on hellopeter. This infuriated him even more to the point where the f word was thrown around without restraint. He also said that I should not threaten him! The car was tendered to after the altercation, it took less than a minute to resolve the matter after about 10 minutes of arguing the point with the owner. Once the dull patches were buffed out the owner did a disappearing act.

My complaint regarding the dull patches was resolved to my satisfaction, that is all I wanted in the end.

What is sad is that the owner’s attitude to his clients ruined a long-standing relationship in a few minutes to the point that I was told in no uncertain terms that I could take my business elsewhere.

Please notify your accounts department that my R 400.00 plus a month will no longer be received.

My hellopeter review also did not turn out to be an idle threat either - ouch.

I love my car unlike you do!