Worst Service i have experience in my entirely life, shocking

Prior to me sending the below email, we had been following up with school to update us with the school c****s as our child attends to their school, you will get no response from school . weeks later we received an email from school that the school opens on the 15th of Jan 2021, a week later we received updates from parents that schools opened on the 08th of Jan 2021.

To: Nontsasa Pikwa <***********> Cc: Karen Bull <***********>; Preshina Sankar <***********>; Andrew Johnston <***********>; *********** Subject: Sparks School Service ???

Nontsasa,

Yesterday when me and my wife called you, you told us that you have updated our details on the system, you PROMISED us that we will get emails from your Sparks School this morning.

You even took our numbers to call us this morning following up if we have received emails with updates from Sparks, it’s now lunch time no emails received from Sparks and you Nontsasa have not called us.

So, I asked you yesterday and I am still ask again, is this the kind of service we must tolerate from Sparks that we are paying for on monthly basis ? Reason I am directing this to you Nontsasa, you told us yesterday that you are taking full responsibility for this appalling service we have been receiving from your School and you will get it sorted out.

Yesterday you promised to email me email to your Head Office and their contact number, still awaiting…

Now what?