iM
isabel M
1 reviews | Active since Jul 2012
18 Jan 2022, 15:48
Worst service. Do not enrol your kids
This is by far the most frustrating institution I have ever dealt with. I am still trying to resolve a query from October 2021. Now my kids cant go to school tomorrow. And for the past hour I was made to hold and whenever I was next in line the call would be dropped. Coincidence ?
Helpful (0)
Replies (4)0
Replies (4)
SPARK Schools's replyOfficial
18 Jan 2022, 15:54 Hello Isabel,
We are very sorry to hear this. The team will contact you to help resolve your query.
Kind Regards
The SPARK Schools Team
We are very sorry to hear this. The team will contact you to help resolve your query.
Kind Regards
The SPARK Schools Team
SPARK Schools's reply18 Jan 2022, 15:54
Official
Hello Isabel,
We are very sorry to hear this. The team will contact you to help resolve your query.
Kind Regards
The SPARK Schools Team
We are very sorry to hear this. The team will contact you to help resolve your query.
Kind Regards
The SPARK Schools Team
iM
isabel M's updateReviewer Update
18 Jan 2022, 16:18I would not hold my breath. I went to the office in person. Security informed me that no walkins are allowed and that I would receive a call within 1hr. That was last Monday. would there be new competent team members besides the ones who were to call last Monday??
iM
isabel M's update18 Jan 2022, 16:18
Reviewer Update
I would not hold my breath. I went to the office in person. Security informed me that no walkins are allowed and that I would receive a call within 1hr. That was last Monday. would there be new competent team members besides the ones who were to call last Monday??
iM
isabel M's updateReviewer Update
20 Jan 2022, 21:04A special shout out to Tshepo Rasekgwalo; you have shown empathy and made it your mission to have my challenges resolved. I have made multiple calls to spark in the last 2 weeks (daily) you were the one person who called me back, you responded to my emails, followed up with accounts on my behalf. you were the bridge when accounts dept was unreachable and the Billing and Credit Control Manager ignored my emails. I hope your conduct attracts good things.
iM
isabel M's update20 Jan 2022, 21:04
Reviewer Update
A special shout out to Tshepo Rasekgwalo; you have shown empathy and made it your mission to have my challenges resolved. I have made multiple calls to spark in the last 2 weeks (daily) you were the one person who called me back, you responded to my emails, followed up with accounts on my behalf. you were the bridge when accounts dept was unreachable and the Billing and Credit Control Manager ignored my emails. I hope your conduct attracts good things.
SPARK Schools's replyOfficial
21 Jan 2022, 07:38Hello Isabel,
Thank you for the compliment and feedback we will make sure Tshepo receives it.
The SPARK Schools Team
Thank you for the compliment and feedback we will make sure Tshepo receives it.
The SPARK Schools Team
SPARK Schools's reply21 Jan 2022, 07:38
Official
Hello Isabel,
Thank you for the compliment and feedback we will make sure Tshepo receives it.
The SPARK Schools Team
Thank you for the compliment and feedback we will make sure Tshepo receives it.
The SPARK Schools Team