Worst nightmare - Enrolment, Accounts, the entire school

Sparks Schools has become our worst nightmare.

After paying and being assured of a space in Spark Midrand and being provided with a uniform shop closer to us to go and buy uniform for our 2 kids, we arrived at the school to news that our 2 children were not in their list therefore we should get in touch with head office.

After countless calls to their head office and being sent from pillar to post and being promised to be called back the whole day we decided to walk into their premises the very next day which we arrived at 14h00 and left at 18h15 without our money.

Nobody could give us a senior persons contact details with the staff (Siyabonga) telling us it is against their company policy to give out senior managements numbers to anyone.

In all of this we were asked a million times for our numbers and us to repeat our story a thousand times.

All we wanted now was our money being paid back to our account in order for us to enrol and pay school fees for our kids elsewhere.

We have called and held the lines for over 50 minutes at a time. Wasted our time, money and fuel trying so hard to get our money back with no success.

In all of this i had specifically stated that I do not need Spark Schools keeping our money for us. We do have bank accounts, if there is no gaurantee that our kids have placement in their school we are happy to take them elsewhere. Guess what, Innocentia assured us that there is space and they are accepted and went as far as giving us uniform shop details requesting us to go buy uniform.

All that came out in all of this is the realisation that you all lack accountability and have no shame in taking people's emotions for a ride. The staff at the bottom have no sense of direction and accountability and all that stems from senior management else this ******* would not be happening had senior management was preaching accountability and upholding some sort of values that a decent school should be living by.

I do not want a call from any of your staff memberd i wany my money in my account as in yesterday.

I am done talking and repeating myself with your staff.