1 reviews | Active since Jun 2012

07 Jun 2018, 07:19

Worst customer care service

Item: SPARK Schools
Rating: 1
Author: Bethuel P

My child was doing Grade 1 in January , in March I took her out , paid all fees due and travelled overseas with her. I returned and tried to enroll her. I now registered 2 of my kids , I paid R2500 for each, now I get a surprise bill that I owe for the 2 months which I had left.

This is ridiculous , now they are wasting my children's time as they are waiting for them to accept them.

They are now holding me at ransom, I want my money back, I will take my kids elsewhere, this is the worst treatment Ever.

Helpful (0)

Replies (5)

SPARK Schools's replyOfficial

07 Jun 2018, 09:46

Hello Bethuel,

We are very sorry to hear of the experience you have had with our accounts system.

We have asked a member of our accounts department to contact you regarding this issue.

Kind Regards,

The SPARK Schools Team

SPARK Schools's reply07 Jun 2018, 09:46

Official

Hello Bethuel,

We are very sorry to hear of the experience you have had with our accounts system.

We have asked a member of our accounts department to contact you regarding this issue.

Kind Regards,

The SPARK Schools Team

Bethuel P's updateReviewer Update

07 Jun 2018, 20:52

I am surprised I have not received any reply and that is what I have been hearing for the last few days. Still our children are sitting at home waiting for this forever coming response. I paid the required R5000 for 2 kids why are they still at home, or maybe I should involve lawyers.

Bethuel P's update07 Jun 2018, 20:52

Reviewer Update

SPARK Schools's replyOfficial

08 Jun 2018, 09:21

Hello Bethuel,

We do apologise for lack of resolution.

We will contact our team to ask that this is resolved as soon as possible.

Kind Regards,

The SPARK Schools Team

SPARK Schools's reply08 Jun 2018, 09:21

Official

Hello Bethuel,

We do apologise for lack of resolution.

We will contact our team to ask that this is resolved as soon as possible.

Kind Regards,

The SPARK Schools Team

Bethuel P's updateReviewer Update

12 Jun 2018, 14:24

For the sake of having my children at school I paid what the school wanted, they charged for 2 months when the kid had not attended , which I had a proper agreement with school with, due to relocating. I have now paid all amd still struggling to get my children started, it took 10.phone calls and still nothing, I keep getting transfered to different people and so far still no response. Now all I want is my money back and will enroll my children elsewhere, this is the worst treatment ever.

Bethuel P's update12 Jun 2018, 14:24

Reviewer Update

SPARK Schools's replyOfficial

12 Jun 2018, 14:45

Hello Bethuel,

We are very sorry that this has been your experience with SPARK Schools.

We will work with the relevant department to ensure that this issue is completely rectified as soon as possible.

Kind Regards,

The SPARK Schools Team

SPARK Schools's reply12 Jun 2018, 14:45

Official

Hello Bethuel,

We are very sorry that this has been your experience with SPARK Schools.

We will work with the relevant department to ensure that this issue is completely rectified as soon as possible.

Kind Regards,

The SPARK Schools Team