Waiting for a long overdue refund

I apply for a space at the school in December 2017 for Grade 3, to resume in 2018. I paid a deposit of R2600 of which R500 is none refundable. Due to my personal reasons, we decided to cancel the application. I sent an email on the 19Jan notifying them of the cancellation. I didn't receive any response and I left messages to Yuven a couple of time as the receptionist claimed he is the only person that handles refunds. He eventually rep**** to me and ask for relevant document. I immediately forwarded them. His response was the refund will be handled within 14 days. I followed this up everyday because i needed money to register my child in the current school. I left more and more messages. On Wedsneday I got through to him and told him who I was and what my call is about, as he was about to response, I got cut off twice. He did not call. I tried him again, as angry as I was, couldn't get through. I left a message for him to call me. a couple of minutes later, I get a call from a total different person at Sparks, telling that I have not send through the rest of the required documents, they would like to complete the application. The date was the 6th Feb, the school opened on the 11 Jan and only now they call me regarding processing the application which i cancelled. I hung up. 15 minutes later I get a call from Yuven, I got excited that he has eventually returned my call. NO, he said he is the process of completing my application for space and he needed the rest of the documents. Hardly 15 minutes of me speaking to him about a refund, he calls me for processing my application. Absurd...Sparks sucks I would never register my child ever. I just need my refund

Desperate mother MK Moeketsi