Very livid right now

I'm so disappointed with schools service with the account which I have been trying to sort out since last year September where I had been making numerous calls & sending e-mails & no one bothered to come back to me. This is my second complaint because it seems like SPARK does not care for its clients as long they keep getting money. My kids have had to be at home for the period that the account in arrears is being sorted because they don't want to accept minimum payment even after I had explained the situation now I'm getting e-mails which advise me I must pay an amount of R7014 for late termination, the reason I terminated is because I no longer want funds that will keep accumulating meanwhile my kids are not attending school because as had explained to the lady which is handling my query I cannot afford the money their requesting so NOW WHERE AM I SUPPOSED TO GET AN EXTRA R7014 ONTOP OF THE R32 000 which is supposed to to be paid???? No one told me there would be a penalty for terminating the contract. I think it's time I took SPARK to the consumer protection department because this is now seriously *****.