Very Disappointed and Frustrated Parent, feel ****ed

We've app**** for a space for 2 kids in December for the year 2023. The process was concluded around 22nd December and we made payments as requested in order to finish up everything (Admission and School Fees). On the 6th January we communicated to School that due to family issues, kids will not go to their school anymore and requested the refund on the paid money (excluding the admission fee of course as it's non-refundable).

The person agreed and we waited for the refund. 4 days later when we made a follow up on when will the refund be processed, we were told that we can't get refund because the policy doesn't allow refund after 7 days. I find that very much stressful and I'd say a **** because the school fees we paid was for January, we requested the refund on the 6th way before the schools even opened. If the 7 days can be app**** to a student who is attending the school I'll understand but I'm more frustrated that my kids didn't even set their feet at the school. Who exactly came up with such a policy? Did they really think it thru?

Now I'm stressed because I need money to take my kids to another school and my money is kept at Sparks for what I don't know. I want my refund and I don't know what to do. It's been more than 10 days and we sent all the motivations and queries but no one is bothering to come back to us.

What service exactly are we being punished for because this is a pure punishment if not ****?