Unresolved Payment Allocation Error and Poor Service at SPARK Centurion

I am beyond frustrated with the poor service and lack of accountability at SPARK Centurion regarding a serious payment allocation error on my account for my two children. I made two payments, R5,800 in November 2024 and R6,000 in April 2025, which were intended to cover school fees. However, these payments were incorrectly allocated to a different account. Despite numerous follow-ups via phone, email, and even an in-person visit on 26 May 2025, the matter remains unresolved. I was assisted by a staff member named Millicent, who assured me the issue would be resolved within seven working days. Nothing has been done.

I formally escalated the issue in writing to Matome, who has completely ignored my emails. Not only has the school failed to correct their error, but interest has also been added to my account, and it now reflects arrears, solely due to their internal mismanagement. This is unacceptable from any institution, especially one entrusted with children’s education and family finances.

I demand immediate correction of the payment allocations, removal of all interest and penalty charges caused by this error, and written confirmation that my account is now in good standing. I sincerely hope this public complaint prompts SPARK Centurion to take responsibility and resolve this matter with the urgency and professionalism it deserves.