Unprofessional service

My experiences with the accounts team have been consistently frustrating. The consultants I've interacted with including Lutho(Very rude gee abuti o), Martha, Zandile, Sello, and Kgotsomo have not been helpful often directing me to Matome as the only person who can assist. However Matome is consistently unavailable. To make matters worse I recently discovered an unauthorized debit order. This has added to my frustration and disappointment with the level of service provided by the accounts team. For the past weeks I've been subjected to endless hold times and abrupt disconnections by consultants who seem more interested in ending calls than resolving issues. This treatment is unacceptable and needs to be addressed. Furthermore, emails sent to the complaints department have gone unresponded too. Stop prioritising numbers over customer satisfaction.