Unfair Scholar termination

I have been with Spark Schools since 2020, however this year Spark Schools accounts department really treated me unfairly. Around February this year, I called the accounts department to try and arrange a debit order mandate , I never got the forms. I then tried to plead with Boitumelo Ngcobo from March to try and spread my missed payments , to which she always rep**** that I needed to settle my outstanding balance before she can so that which never made sense.

In July I went to the HQ where I tried to make a payment arrangement, Lerato Masilo was receptive to that arrangement but had to consult with Boitumelo Ngcobo as I have three scholars across Spark. Boitumelo came with an attitude and rejected the arrangement we made and made a different one, I was very irritated I signed it even though it was not possible for me to meet her arrangement plan.

On the 13th August I met with Boitumelo at Spark Randburg where we agreed that I would settle my account at the end of September however a week later on the 22 August I was sent 3 termination letters when i called I was told I was unreachable and had no payment arrangement in place. The termination has left me very disappointed at Spark accounts department because I have been trying to spread my payments since March to no avail.