TM
Tumelo M
1 reviews | Active since Sept 2020
15 Jan 2025, 15:44
Transfer complain
My Payer Reference number is MAT6886. Totally unhappy with the transfer process of child from Spark Rosslyn Hub to Spark Rynfield. I have tried to contact the call center and went to the school and Mr Molapo was so kind to assist however his hands are tied. I app**** for the transfer on the 3rd of January and completed online form however only the 14th of January was I contacted to say I'm behind and I paid the full amount owing which I was not informed of before or told it was the reason for delayed transfer.
My child needs to attend school and transfer needs to be processed but still nothing is being done.
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Replies (2)TM
MY CHILD SPENT THE WHOLE DAY IN THE OFFICE AND DID NOT ATTEND CLASS FOR THE WHOLE DAY WAITING FOR TRANSFER TO BE DONE.
WHAT SORT ARCHAIC SYSTEM IS IT THAT A REPUTABLE INSTITUTION HAS TO WIAT FOR PERSON WHO IS ON LEAVE TO RETURN AND PROCESS A TRANSFER AND A CHILD CANNOT ATTEND SCHOOL EVEN THOUGH FEES ARE PAY???
JUSTICE FOR PARENTS!!!!
I will never ever recommend anyone to this school.
Tumelo M's updateReviewer Update
15 Jan 2025, 19:56MY CHILD SPENT THE WHOLE DAY IN THE OFFICE AND DID NOT ATTEND CLASS FOR THE WHOLE DAY WAITING FOR TRANSFER TO BE DONE.
WHAT SORT ARCHAIC SYSTEM IS IT THAT A REPUTABLE INSTITUTION HAS TO WIAT FOR PERSON WHO IS ON LEAVE TO RETURN AND PROCESS A TRANSFER AND A CHILD CANNOT ATTEND SCHOOL EVEN THOUGH FEES ARE PAY???
JUSTICE FOR PARENTS!!!!
I will never ever recommend anyone to this school.
TM
Tumelo M's update15 Jan 2025, 19:56
Reviewer Update
MY CHILD SPENT THE WHOLE DAY IN THE OFFICE AND DID NOT ATTEND CLASS FOR THE WHOLE DAY WAITING FOR TRANSFER TO BE DONE.
WHAT SORT ARCHAIC SYSTEM IS IT THAT A REPUTABLE INSTITUTION HAS TO WIAT FOR PERSON WHO IS ON LEAVE TO RETURN AND PROCESS A TRANSFER AND A CHILD CANNOT ATTEND SCHOOL EVEN THOUGH FEES ARE PAY???
JUSTICE FOR PARENTS!!!!
I will never ever recommend anyone to this school.
SPARK Schools's replyOfficial
16 Jan 2025, 08:46Hello Tumelo,
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Best regards,
SPARK Schools's reply16 Jan 2025, 08:46
Official
Hello Tumelo,
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Best regards,