Terrible Customer Service Experience that left me speechless

I have been begging to get my refund for my children to register at another school but i see that customers dont matter to you. I really cant wait for your 10 or 14 days, if it means me coming to your head office i will do that to get my money.

You always reply to HelloPeter messages but you dont keep your promises of calling or getting back to the customer to understand what the problem is.

I sent an initial email on the 15th of jan requesting for refund an only got response from you on the 22nd, really what to do call such service to customers. I see most people are complaining about getting their refund, i will see you at your offices as i dont have time to wait for my money. I will come get it myself.