LL
Lerato L
1 reviews | Active since Nov 2015
10 Feb 2026, 12:39
SPARKS Schools -Account Department- Bad Service
The manner in which my query was handled by Njabulo Mashinini in the accounts department was condescending and unprofessional, which is disappointing given my long-standing relationship with Spark Schools as a parent for over 11 years. I have repeatedly requested to speak with someone in leadership regarding this matter, yet my request has been blocked. This is unacceptable, as I believe my concern warrants escalation and a proper response from senior management. Can someone at SPARK Headoffice assist wit this!
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Replies (4)
SPARK Schools's replyOfficial
10 Feb 2026, 13:16Hello Lerato,
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
SPARK Schools's reply10 Feb 2026, 13:16
Official
Hello Lerato,
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
LL
Lerato L's updateReviewer Update
10 Feb 2026, 14:11Afternoon,
Please advise if someone will be in contact to address my issue and when I should expect the feedback?
Please advise if someone will be in contact to address my issue and when I should expect the feedback?
LL
Lerato L's update10 Feb 2026, 14:11
Reviewer Update
Afternoon,
Please advise if someone will be in contact to address my issue and when I should expect the feedback?
Please advise if someone will be in contact to address my issue and when I should expect the feedback?
SPARK Schools's replyOfficial
10 Feb 2026, 14:17A member of our team will be in contact with you.
SPARK Schools's reply10 Feb 2026, 14:17
Official
A member of our team will be in contact with you.
SPARK Schools's replyOfficial
10 Feb 2026, 16:56Good Day Lerato,
A senior member of our team tried calling you three times and sent you an email.
Please respond as soon as you can, so that we can resolve your query.
A senior member of our team tried calling you three times and sent you an email.
Please respond as soon as you can, so that we can resolve your query.
SPARK Schools's reply10 Feb 2026, 16:56
Official
Good Day Lerato,
A senior member of our team tried calling you three times and sent you an email.
Please respond as soon as you can, so that we can resolve your query.
A senior member of our team tried calling you three times and sent you an email.
Please respond as soon as you can, so that we can resolve your query.