RD
Ravi D

1 reviews | Active since Jan 2017

07 Jan 2025, 12:39

Sparks Accounts department is terrible.

The accounts department from sparks is terrible and has totally put me off Sparks in general. My daughter enrolment fee was paid in December 2022 which covers the first month. January 2023 I get billed again for her 1st month at the school, this has been in dispute for 2 years and has allowed interest to grow out of control on the account…December 2024 without any resolution on the original dispute I received a termination of contract letter for both my kids. Now I can’t even find a school for them and have little time to do so. When I called the accounts department, I asked for a payment plan to address this issue but was rudely told NO, pay everything now or no enrolment without a care for the children whatever the case I still will have to pay the school what’s owed even tho I’ve been wrongly billed and paying off interest and a 13th month on my daughters contract. This isn’t a school it’s a business who care only for money and not its core values or learners.

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Replies (1)
SPARK Schools
SPARK Schools's reply07 Jan 2025, 14:57
Official
Hello Ravi, We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.