TQ
Thandi Q

1 reviews | Active since Jul 2018

24 Jul 2018, 11:21

Sparks accounts department

I am a parent with a child at one of the Spark Schools. I have never come across such a bad service when it comes to accounts.

1. The statements do not make sense at all. The statements do not list the amount due for the year and credit an amount every time one pays. Now I have to seat down and calculate and add up on my side.

2. Every time when they have to send statements their systems just always seems to be online. Sending messages inform parents and when I call their accounts at times the phone rings for along time and then you will be met by an accounts person with an attitude.

Honestly I am horrified by the accounts and statements and professionalism that I have received.

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Replies (1)
SPARK Schools
SPARK Schools's reply24 Jul 2018, 11:25
Official

Hello Thandi,

We are sorry to hear about the experience you have had with our accounts system.

We have shared this post with the accounts department, and asked that you are contacted by them regarding this.

Kind Regards,

The SPARK Schools Team