KM
Karabo M
1 reviews | Active since Oct 2021
24 Mar 2025, 07:38
Sparks accounts and billing are ****ming people. With an *********** call center
I don't even think this rating deserves even a start alone. Sparks accounts and billing is always incorrect they are a **** charging me on a 10 month payment plan when I opted for 12 months. Always paying fees on time now I have interests accumulating based on their incorrect billing and putting me on 10 month payment plan. When you call them you only waste your time with their noisey call center you can't barley even hear the consultant. Ntabeleng still has me on hold till today after she's escalated my matter. Still no feedback up untill today just interests accumulating over a fault that isn't mine. These people are a fly by night I seriously need to get my son out of this hell urgently. *******
Helpful (0)
Replies (1)0
Replies (1)
SPARK Schools's replyOfficial
28 Mar 2025, 10:23Hello Karabo,
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
SPARK Schools's reply28 Mar 2025, 10:23
Official
Hello Karabo,
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team