SPARK Schools Accounts Team – ***********, Unhelpful & Completely Disorganized Again !!!

I am beyond frustrated with the SPARK Schools Accounts Team! Despite multiple emails and attempts to resolve my queries, I have been completely ignored. Instead of getting assistance, I receive calls telling me I owe over R3,000, even though SPARK debits my fees every month!

Today, I received yet another call from SPARK Head Office demanding payment, yet NO ONE has bothered to assist me with my repeated complaints and enquiries. I have now sent my bank statements as proof that I have been paying my fees, but based on how things are being handled, I have no confidence that this will be resolved properly.

This is the worst customer service I have ever experienced. Ignoring emails, failing to process payments correctly, and making unjustified demands for money is unacceptable! Parents should not have to chase down an *********** accounts team to prove payments that should have been recorded properly in the first place.

SPARK Schools, fix your accounts team! This level of disorganization and lack of accountability is appalling, and I will not tolerate being ignored while being wrongfully told I owe money. If this is not resolved immediately, I will escalate this matter further!