SPARK Schools Accounts Team – *********** and Unresponsive

I am beyond frustrated with the incompetence of the SPARK Schools Accounts Team! Despite sending multiple emails regarding my son’s aftercare fees, I was completely ignored. No response, no resolution—just silence. And now, after finally submitting a debit order form to fix their mess, they STILL managed to mess it up by debiting school fees but failing to include the aftercare fees AGAIN!

To make matters worse, I recently received a statement claiming I owe R7,013.90—an outrageous and unexplained amount! I have consistently made payments, and the only outstanding balance should have been R1,900 for aftercare, which SPARK failed to debit. Yet, their accounts team refuses to communicate, leaving me in financial limbo with no explanation of how they calculated this absurd amount.

This level of incompetence is completely unacceptable! How can a school that prides itself on structure and excellence have such a dysfunctional finance team? Ignoring emails, failing to process payments correctly, and providing ZERO accountability is a disgrace.

SPARK Schools, FIX YOUR ACCOUNTS TEAM! Parents should not have to beg for basic communication regarding their children’s education expenses. I demand an urgent resolution, or I will escalate this further!