Spark Schools Accounts - Poor Customer Service

I write this with the utmost dissatisfaction from Spark School Accounts department. I have been trying to get them to complete a financial clearance form for over 4 weeks, as I need this form to apply for a high school for my son for 2021.

I have made several calls and sent several emails to get this done, still nothing has been done to get this form completed.

The guy I was dealing with Matome, has now taken time off work and has not fulfilled his promise to complete the form and have it stamped.

I called again yesterday 19/10/2020, and was promised that a person from the accounts department would contact me at 15:30 as he was on a lunch break still nothing has been done.

I am at my wits end with this!