Spark school has no empathy.

My daughter has been with spark weltevreden park primary since grade R - she's now in grade 2. I have never missed a payments and ran in any arrears now in June I spoke to Ntokozo Nkosi <***> and asked her to cancel aftercare for my daughter due to a sensitive reason mentioned on the email sent to her, well Ntokozo told us that we have to give 3month notice and there is nothing she can do - though the matter at hand was unforeseen and unplanned. she just made it clear that no matter our reason that is not her problem she wants the money if not 3 months was app****. today 13-10-2026 I follow up with her and she still insists on getting the money anything else she does not care about. I need urgent help with this matter because it is serious and Ntokozo does not care about the Parants of Sparks - she has made that clear to me on the emails.