1 reviews | Active since Dec 2017
Spark Ferndale Primary billing continue billing parents after termination of the contract
I withdrew my daughter from Spark Primary School Randburg because of progression issues. By the way, their progression system is against the Department of Education Progression Policy. She did not go back in 2025. Though l indicated in November that if she is not progressed, she will be withdrawn, and l completed the rermination forms, they are still billing me, citing that there is a 3 months notice as per the contract. Isnt we pay for service we receive? Are you saying for those 3 months, the parent must pay double fees (at your school and the new school)? Furthermore, they are still sending me the study material as if my daughter is still attending there. The circumstances which led to the withdrawal of my daughter were beyond my control and l wont pay for that. Please reactify this because l will take it up with the Department of Education. You really deserve class action. My parent code is MTO7458.
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
