1 reviews | Active since Aug 2018
SPARK ACCOUNTS DEPARTMENT IS USELESS
Think twice before sending your children to this school. Honestly I have never in my life had to deal with a situation where the communication is so bad that it takes literal months to follow up on a problem and they still do not do anything or bother to reach out to you.
Last year NOVEMBER I had notified both the school and their accounts department that my son will be attending a new school this year. THEY did not follow the correct procedure to terminate my contract and nobody reached out to me on how to do so or sent through a termination link as is required.
In January of this year I found out my son is still enrolled. For TWO months I tried to rectify this and inform them that they were informed last year that my son is changing schools. It took almost TWO months before they sent me a termination link in FEBRUARY. After I completed this link I got an email stating I owe over R10 000!!! I requested the invoice and one of the amounts on the invoice and a penalty fee was for school fees that I had already paid last year and had been carried over. I sent through the proof of payment for this at least 3 times, it is now March, this has still not been rectified on my account. I then also reached out to find out as to why I am being penalized for termination when they were notified in November last year that my son will not be returning. I have literal documents that they, themselves signed and dated last year to transfer him to a new school. I have been following up on these emails for weeks. The breakdown of the money I still supposedly owe (ignoring the amount I already paid) is for two months fees and a stationary fee, since when is a stationary fee apart of a termination fee, I am unsure, They do not communicate. I called in, they told me to send everything to an email address, which I did. I have been following up for weeks on this and rarely get a response. When I do get a response I have to continuously explain to them what is going on and then they go quiet again and send through more incorrect invoices (still not rectifying the amount I had already paid and the penalty fee they falsely charged me)I have asked on numerous accounts that they just call me so we can discuss what is going on but they do not. So far they have deliberately followed incorrect procedures so that they can exploit you for more money. I am fed up with this school, and I am not surprised to see many more reviews on here stating the same thing.
In the interim of their failure to communicate and follow correct procedures, guess who is being penalized? That's right, the person actually trying to do their jobs for them.
I honestly do not think they have a single qualified person operating in their accounts department, so ask yourself, is this really the school you want to be sending your children to?
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
We are going into a new week. This scenario has been going on since February. I have had constant back and forth with the accounts department via email. NOBODY has bothered to contact me, as per the above reply. I am still receiving incorrect invoices, I sent ANOTHER email asking to be phoned back and I got met with "when the funds are allocated you will get an updated statement". (This is rather funny because I was told last week I will receive an updated statement the following day and then received another incorrect statement). No common decency to pick up a phone and call so that this situation can be sorted out, despite me asking them numerous times to give me a call.
We are going into a new week. This scenario has been going on since February. I have had constant back and forth with the accounts department via email. NOBODY has bothered to contact me, as per the above reply. I am still receiving incorrect invoices, I sent ANOTHER email asking to be phoned back and I got met with "when the funds are allocated you will get an updated statement". (This is rather funny because I was told last week I will receive an updated statement the following day and then received another incorrect statement). No common decency to pick up a phone and call so that this situation can be sorted out, despite me asking them numerous times to give me a call.