schooling accounts department a nightmare

I have been waiting for months for my school account to be resolved. Despite numerous emails and calls, I still have not received any satisfactory assistance. I pay my fees in lump sums, and one would expect the statement to reflect these payments accurately and align with the total tuition amount. However, I am now being billed beyond the required school fees, and they are unable to provide an updated statement that clearly shows the correct balance.

The accounts department has been a complete nightmare to deal with. When you call, you are sent from one person to another with no resolution. As a parent, I expect the accounts team to ensure that everything runs smoothly, but instead I am becoming increasingly frustrated.