Refund Request

Had I known that this was the reputation the school had, I would have never even attempted to become part of the school. After some careful consideration I went against the enrolling my child at the school.

I have requested my refund to which they keep referring me to their policy, which I read and attached all the documents they required for the refund. Now I am trying to find out when I can be refunded my money, which they keep on responding with a ticket that says my "Refund has been added" It doesn't say when the refund will happen, and when I eventually call. I am advised that their policy says refunds can take from 13 to 30 days for a pay out, how ridiculous!

When they advised that my child's application had been approved they asked for the payment the same day as space is limited, I paid the next day. on day 3 I decided against the going ahead with the application and submitted a refund request, which is still an issue today.

I need my refund as I have to pay to another school.

This whole confusion caused by the department of education which did not place my child to the public school that I app**** to. Now being forced to deal with such organisation, that are seemingly better but infact are of the same boat only worse!

What kind of a refund policy takes an entire month to be processed!

I paid the enrollment fees, 28 Nov 2025, requested the refund on the 2nd of December, they say they will pay in January! what is this! if that money was used for school fees, do they not think that the same amount will be paid to another school! I am very disappointed with this.

I would not recommend.