NZ
Namhla Z
1 reviews | Active since Nov 2015
07 Jan 2026, 21:25
Refund Request
I terminated my contract with Spark Schools prior to my child ever commencing their schooling with you. As I did not utilize any of your services, I kindly request a full refund of the R3,000 instalment paid.
It is unfair to retain hard-earned money from families in these circumstances. Please process the refund to my original payment.
Helpful (0)
Replies (3)0
Replies (3)
SPARK Schools's replyOfficial
08 Jan 2026, 08:36Hello Namhla,
Our refund policy on our website and contract states, "The first month's school fees are non-refundable once you have signed the parent contract and the 7-day cooling period is over. You will only be eligible for a refund if there is no space in the grade and school you have app**** for after the conclusion of the application process." Kindly view our refund policy on our website https://cdn.prod.website-files.com/670621d7344fa278944ff7b0/671f08f98d428784e1917c19_refund.pdf Our refund policy is aligned with South African Banking legislation.
We will get an agent to call you back.
Our refund policy on our website and contract states, "The first month's school fees are non-refundable once you have signed the parent contract and the 7-day cooling period is over. You will only be eligible for a refund if there is no space in the grade and school you have app**** for after the conclusion of the application process." Kindly view our refund policy on our website https://cdn.prod.website-files.com/670621d7344fa278944ff7b0/671f08f98d428784e1917c19_refund.pdf Our refund policy is aligned with South African Banking legislation.
We will get an agent to call you back.
SPARK Schools's reply08 Jan 2026, 08:36
Official
Hello Namhla,
Our refund policy on our website and contract states, "The first month's school fees are non-refundable once you have signed the parent contract and the 7-day cooling period is over. You will only be eligible for a refund if there is no space in the grade and school you have app**** for after the conclusion of the application process." Kindly view our refund policy on our website https://cdn.prod.website-files.com/670621d7344fa278944ff7b0/671f08f98d428784e1917c19_refund.pdf Our refund policy is aligned with South African Banking legislation.
We will get an agent to call you back.
Our refund policy on our website and contract states, "The first month's school fees are non-refundable once you have signed the parent contract and the 7-day cooling period is over. You will only be eligible for a refund if there is no space in the grade and school you have app**** for after the conclusion of the application process." Kindly view our refund policy on our website https://cdn.prod.website-files.com/670621d7344fa278944ff7b0/671f08f98d428784e1917c19_refund.pdf Our refund policy is aligned with South African Banking legislation.
We will get an agent to call you back.
NZ
Namhla Z's updateReviewer Update
08 Jan 2026, 09:29What kind of a policy is that? Taking people's hard earned money and hide with policy yet your services have not been utilized?
NZ
Namhla Z's update08 Jan 2026, 09:29
Reviewer Update
What kind of a policy is that? Taking people's hard earned money and hide with policy yet your services have not been utilized?
NZ
Namhla Z's updateReviewer Update
11 Jan 2026, 11:04I am still waiting for an agent to call.
NZ
Namhla Z's update11 Jan 2026, 11:04
Reviewer Update
I am still waiting for an agent to call.