Pure incompetency bad taste!!!!

I paid a year in advance (2023) early November; I was told to wait until 3rd Dec for account allocation. I have since not heard anything, and when I phoned accounts yesterday (06 December 2022), I was informed they cannot assist until the manager is back from leave. My son has not started with the school, and I am already told, this cannot be done until so and so is back from leave, bad taste, pure Incompetency!!!