PM
Pulane M
1 reviews | Active since Jul 2021
03 Jun 2025, 10:14
POOR SERVICE BY SPARK SCHOOL'S ACCOUNTS DEPARTMENT
A week ago, I wrote an email to Spark School and a review here on Hellopeter, about them invoicing me whereas I do not have an account with them nor a child that attends their school, to date, they have not responded to my email. They are unable to do a simple search on their system and pass a journal to reverse the balance on account because I DO NOT OWE them.
Helpful (0)
Replies (2)0
Replies (2)
SPARK Schools's replyOfficial
04 Jun 2025, 08:56Hello Pulane,
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
SPARK Schools's reply04 Jun 2025, 08:56
Official
Hello Pulane,
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
PM
Pulane M's updateReviewer Update
04 Jun 2025, 10:36Dear Spark, I don't think you understand my frustrations, I have received another statement this morning with an OUTSTANDING AMOUNT, why can't you understand that I DO NOT OWE YOU!!!!
PM
Pulane M's update04 Jun 2025, 10:36
Reviewer Update
Dear Spark, I don't think you understand my frustrations, I have received another statement this morning with an OUTSTANDING AMOUNT, why can't you understand that I DO NOT OWE YOU!!!!