poor service all round

email bellow sent - calls logged no response. Good day Tashni

I please need your urgent assistance on a matter I have been dealing with since Monday.

As per attached emails – I have registered my daughter to attend your Rand park ridge branch last year. Due to COVID restrictions we were not able to do any school visits or attend any open days. On Monday 16.01.2023 was the fist open day help by the school for the Grade 1 parents. Everything happened so fast – teachers where rushed as they had training planned on the same day. We could view the classrooms also at a restricted time. We where not advised on who the class teacher would be as they said we can ask our kids when they get home on Tuesday. Any extra mural activity we where just told its external with minimum information as well as they had to close off the session and said the external parties would come during the week and we would get pamphlets. I was really not happy on how this all happened and how unorganized this was and could not send my daughter back to the school, if I was not comfortable.

It was explained about the contract I signed but please bear in mind my daughter did not attend not even one day. And with COVID restrictions and your contracts drawn up before then I would really appreciate the refund of the Jan fees and stationary fees I had paid.

Looking forward to your urgent feedback.

If you need to chat further about the matter please feel free to contact me.

Regards Selystine Hortins *** ** please can i have urgent feedback