KM
Khomotso M

1 reviews | Active since Jan 2024

10 Jan 2024, 23:00

Poor refund policy and poor communication overall.

This school is a disgrace and ****mers. On the 29th June 2023 I app**** for my son to attend at Midrand and my application was approved. I found in December that the school was moving to another location and this was not communicated with me, when I called they told me that they sent communication on the 27th of July and I didn’t receive such communication or email. I then terminated my contract because the school was moving further away from where I stay and don’t have transport to get my son there. I asked for refund but was told that it’s non refundable because their policy says they don’t refund after 7days of approved application. How is this my fault that the school changed their address and they didn’t state during the application process. Now today I received a statement that says I owe them R935, like ***. I paid the application fee as well as the first month fees.

From the 29th of June till 27th of July, 7 policy had already passed when they sent communication. I wasn’t gonna take my son out if they didn’t change the location. All I want is my first month intuition, the R750 it’s my loss as they stated before the application that it’s non refundable, but this whole **** is a ****.

I have spoken with Snithemba from accounts,Kevin,Tebogo ,and George from enrolment and they say contradicting statements. Can someone call me and explain this whole shenanigans.

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