RC
Rufaro C
1 reviews | Active since Feb 2025
05 Feb 2025, 14:38
Poor Administration
My 2 kids never attended school because of genuine constraints but I had paid in Oct 2024 registration fee and school fees for Jan 2025. I've been making follow ups getting no response to get a refund of R7600. I can understand if the registration is not refunded what about the fees. A whole R7600 going down the drain. I am so disappointed truly. Please respond to me I need that money back.
Helpful (0)
Replies (2)0
Replies (2)
SPARK Schools's replyOfficial
05 Feb 2025, 15:42Hello Rufaro,
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
SPARK Schools's reply05 Feb 2025, 15:42
Official
Hello Rufaro,
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
RC
Rufaro C's updateReviewer Update
03 Apr 2025, 10:42I am so much frustrated by Spark Schools. I received numerous emails saying my issue has been resolved but woke up today again my account debited by Spark Schools. My kids never learnt at this school at all but I app**** for my kids in Oct 2024. I stopped these debit orders with the bank last month but the bank told me today that Sparks loaded the orders again. Do you guys check if the kids are enrolled or not. I am being charged to make these reversals because of maladministration. May you please resolve this once and for all because I cannot be having this problem over and over again
RC
Rufaro C's update03 Apr 2025, 10:42
Reviewer Update
I am so much frustrated by Spark Schools. I received numerous emails saying my issue has been resolved but woke up today again my account debited by Spark Schools. My kids never learnt at this school at all but I app**** for my kids in Oct 2024. I stopped these debit orders with the bank last month but the bank told me today that Sparks loaded the orders again. Do you guys check if the kids are enrolled or not. I am being charged to make these reversals because of maladministration. May you please resolve this once and for all because I cannot be having this problem over and over again