Persistent Accounts Discrepancies, Prolonged Lack of Response from Accounts Department

I am extremely disappointed with the lack of service and support received from the school’s accounts department.

For several months, my account has reflected incorrect allocations of payments, despite the fact that I have consistently paid school fees in advance and have provided clear proof of payment on numerous occasions. These errors have been raised repeatedly, yet no corrective action has been taken.

In addition, I have submitted multiple enquiries requesting clarity on alleged outstanding fees, some of which remain unanswered after months of follow-ups. The absence of feedback, accountability, or resolution has been both frustrating and unacceptable, particularly given that this matter directly affects my child’s school account.

I expected a basic level of professionalism, accuracy, and responsiveness from the accounts department. Unfortunately, my experience has been the opposite — prolonged delays, lack of assistance, and unresolved discrepancies.

I trust that this review will prompt management to investigate the matter seriously and ensure that accounts are managed accurately and that parent enquiries are handled timeously and professionally.