1 reviews | Active since Nov 2013
No Response to Comms, Pathetic Accounts Department and Filthy Toilets
I would not recommend putting your child in any Spark school, although this review is regarding the Spark Weltevredenpark branch. There has been a sharp degradation in quality on all areas over the last 2 years, and they should no longer be classed as a private school. I know of government schools which are better managed than this.
These are the 3 main issues/concerns:
1. The annual stationery fee includes all study material like revision and support packs, but none are supp****. They tell the kids that parents need to request printing, but when you do, make excuses that there's no paper or say that assessments are being printed. Last term they even told the kids to tell their parents to send paper for printing revision packs. When I didn't send any, they printed 8 pages in 1, where nothing was legible. During their PCM meeting with parents, the teacher Ms. Kimera Naidoo, said that they have a ton of stationery and the kids just need to ask, but when you do, they tell the kids they don't have. I have also emailed her regarding these issues, and no response was received. Multiple parents have been questioning the stationery fee usage, but the school management has been avoiding providing feedback.
2. Their accounts department does not respond to any emails or calls, even if you follow the email format they specify. For this whole year they have not been applying the sibling discount to both my kids accounts, and there is no way to query anything.
3. The toilets are constantly in a pathetic state with graffiti and swear words on the walls. Multiple parents also bring this up every single PCM meeting but literally nothing gets done.
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department and school immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department and school immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
Kind Regards
The SPARK Schools Team
