RM
Refilwe M

1 reviews | Active since Jan 2019

16 Dec 2021, 19:42

*********** ACCOUNTS DEPARTMENT

I have been extremely frustrated with the Sparks account department since my son joined the school & this was in 2017. Most recently, now in High School they constantly sending me invoices with an opening balance R7000 from 2019 (which mind due; they had sat on my neck to settle a balance of R150, so that they can accept my son into high school ), but they cant give me explanation about it & have an outstanding balance of R12000 and as a result they have terminated my son's contract for 2022, I HAVE BEEN ASKING FOR THE WHOLE YEAR ABOUT AN OPENING BALANCE OF R7000 AND NO ONE SEEMS TO KNOW & NO MY SON IS BEING ****** TERMINATED???????? I HAVE ASKED FOR EMAILS SENT IN 2019, NO ONE CAN RETRIEVE THEM & I AM CONSTANTLY BEING ASKED TO SEND POP FOR MONTHS I HAVE PAID FOR, I HAD TO SIT IN THE BANK FOR 2 HRS TO RETRIEVE A POP FROM 2019 & WHO IS PAYING MY BANK CHARGES??? WHAT CIRCUS IS GOING ON IN THAT ACCOUNTS DEPARTMENT???

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Replies (1)
SPARK Schools
SPARK Schools's reply17 Dec 2021, 10:03
Official
Hello Refilwe

We are very sorry to hear this. The team will contact you to help resolve your query.

Kind Regards
The SPARK Schools Team