Incompetency of the Administrator.

I have been trying to get assisted with making the payment arrangement since February 2022. I had a problem with my child school fees which was not being paid by her father, I was under the impression that he was paying only to find out that he was not paying, I then reach out to the school last year and I was told that I am responsible for the outstanding fees, that I did not understand because her father is the one who did the application,when I tried to dispute that Ipeleng Molefi advise me that I must call the enrolment department and ask for the application form for her to verify who's details are on it, of which she was supposed to do it but I did that and email it to her,that was last year Oct/Nov, she never came back to me with the feedback , I had to call her.

In January when the school opened few days before, I went to the school to collect the Placard, when I got there they could not found the Placard and I was informed that it might be a system issues, when my daughter went to school she was expelled from the school due to her outstanding fees and it was communicated with me prior,had she responded to me in time my daughter would have not to be exposed to all this.

I then called call her again in February this year for the feedback and till today she never came back to me, I call her to make the arrangements but before that I wanted her to give me the feedback so we could not continue with the arrangements, she then said she has excalated this matter to her superior and they will get back to me, and no one contacted me till today.

I need to make arrangement for this account, the enrolment form was not completed, some of the information was missing, where it say Payer detail he wrote my names, no ID number,no account numbers and etc but the signature it is his, this is so ***********, I don't understand how did Spark Admin accepted that,a form without details.

can someone please contact me regarding this matter URGENTLY.