Horrible Enrollment Department / Poor customer service

I called the enrollment team for a transfer letter to apply for space at a different school for my Child, After holding for a while I spoke to someone Named Thando who dropped the call while I was still speaking because They apparently dont give transfer or provisional transfer letters for whatever reason. My payments are up to date; I have never missed a single payment and always pay extra on my account so I will obviously continue doing so. This is very inconvenient. Also, please train your staff on customer service, that is not how you handle clients, Drop the call because you cant give a client a sound answer.