Horrible Customer service

Accounts department has no urgency in resolving queries but are quick to call you about missed payments without validating their facts. I enrolled my first child in 2019 and was given a reference to use when making payments which I honored monthly without fail. In 2021 I enrolled my second child and was given a unique reference number again for payments. The problem began late 2023/early 2024 when I asked them to merge the accounts so that I use 1 reference to make payment for both kids but no one came back to me or gave me any update. I therefore continued making separate payments until I realized when I got statements that one account would be on a surplus while the other ozn a minus. I then called and enquired about this and was only then told that the accounts were merged, but to my surprise I still got statements with outstanding fees meaning sparks finance department did not move the money from the surplus account to the main account, instead I am being called every month to say I need to settle my account moreover I am being charged interests.

I have being calling Sparks department from last year asking them to resolve this issue but so far I have been sent from pillar to post, one person to another but the issue remains unresolved.I have even went as further as asking them to refund me from the surplus account to settle the balance on the main account if it is difficult for them to move funds-I mean the money is paid into the same school account just with different references. So Spark is sitting with surplus money that they cannot allocate correctly but can harass me with calls to settle my account while charging me interests.

At this point I don't want another phone call, I just need an updated invoice that shows that I am not in any errors and Sparks finance department to stop harassing me with their calls.