Failure to Treat the customer fairly

If I could give them a zero * I would. Last year Oct I registered my son for grade 1. I wanted to enrol him to Spark soweto since my daughter goes to Soweto, I was told there's no space and I understood because I was late in my application, they found space for him in Witportjie, and the enrollment agent confirmed that my son will be on a waiting list to transfer to Soweto. My son is collected by his transport at 5:00 while my daughter leaves home at 6:50, he returns home at 17:30 because of the distance and he is always tired. I keep telling him that next year will be better. There was a cultural day event at SPARK Soweto while I'm there I enquire with the office on the progress of the transfer and the procedure, they tell me they are not aware of the transfer and they have accepted external students, I asked how is that possible when my son was on a waiting list since last year? They referred me to the transfers department. I go to the transfers department they say there is no space, I ask how can there be no space when we have been waiting since last year? They don't respond, I then ask for an email address to escalate the matter, they provided me with an email address, the response from that email was they only deal with accounts escalation and I must refer my email to enrollment. I emailed enrollment, escalatons and transfers and no one is responding to my emails anymore.

They don't take accountability, they have zero customer service and they don't respect clients. I pay for a service which they refuse to render, no one has bothered to check the waiting list that I'm referring to. I'm so disappointed by how my query is handled.