Exhausting and draining experience from Spark Randburg and accounts department

I am so dissaponted in spark school accounts department as I don't understand how they operate. My son has been with spark schools for the past 3 years and I was not happy because of the long distance that he has to travel to and from school as Spark Randburg was very far and there are no high schools nearer. Last year 2024 there was a link that was send to parents whether will we be keeping scholar at Spark for 2025 and we had to choose yes/ no / not sure. I selected not sure as I was already looking for a nearer school and I also could nt afford the fees anymore. My son was admitted to the other school this year and I requested a Transfer letter from the school beginning of January. I was told to fill the termination link before receiving the transfer letter and okay I thought that was the protocol. I sent multiple emails to the school and to the accounts department everyday but still I was send from pillar to post. That was when I decided to buy airtime to atleast call the accounts department after weeks of waiting for the transfer letter.

The transfer letter was sent later and to my surprise there was a balance owed by me of R6000 of I don't know. I don't owe the school any amount as all my fees for 2024 where fully paid.My son last attended school on the 5th last year 2024 when the school closed he has not been to Spark school this year but guess what according to the school register he was marked present for the 1st week of term 1 2025 of which I need clarity.