lM
lydia M

1 reviews | Active since Nov 2017

29 Nov 2017, 11:41

enrolment bad service

I very disappointed and was with regards to the service received from spark enrolment team I have been communicating with katlego and Mpho since August and have paid the necessary fees and submitted all documents.I was promised to be sent an email with the contract yesterday 28/11 and since then I have received nothing and no one answers the phones.due to the excitement of being told I will receive the contract I have already sent a termination notice to my son's current school

0
Replies (4)
SPARK Schools
SPARK Schools's reply29 Nov 2017, 11:49
Official

Hello Lydia,

We do apologise that you have had a frustrating and disappointing experience with our enrolment system.

We will investigate the issue and ensure that you are contacted by our enrolment department and that your issue is resolved.

Kind Regards,

The SPARK Schools Team

lM
lydia M's update29 Nov 2017, 11:53
Reviewer Update
I hope this is not a standard response and I will receive feedback today
lM
lydia M's update01 Dec 2017, 19:14
Reviewer Update
I would like to thank the enrolment teaam for contacting me back and solving my query.particularly Katleho for apologising and ensuring that my son is enrolled and I have all the necessary info needed.I am now a very happy parent .
SPARK Schools
SPARK Schools's reply04 Dec 2017, 12:14
Official

Hello Lydia,

We are very happy to hear that your issue has been resolved.

Welcome to the SPARK Family!

Kind Regards,

The SPARK Schools Team