Disenrollment Issues with Spark School

I am not getting any Joy from Spark. Their enrollment policies are vague and therefore causing issues for both them and I.

I logged a call with them last week and was told i would be contacted by the enrollment consultant. No one called me instead i got a mass email sent to every parent they are ******** saying i could disenroll my child and however not getting my first month fee back.

I called and spoke to Mbali, who said Rebecca would call me back and she did not. I then called back and Now they are trying to Spin me. Mbali tells me that there is no one i could possibly escalate this to, the only person is Rebecca. Which is Ludacris. Unacceptable.

Its 9:30am (12/11/2018) and I am told Rebecca is actually not in the office as yet. WOW.After i held on the phone for 10 Mins.

I will drag your franchise in the mud until i get my refund. I will not be part of the ****. No where in your contracts stipulates that its non refundable. If anything when i inquired i was told it was refundable, and all of a sudden its on.I have emails from Spark saying Month month fee is refundable. I have all the time in the world to deal with this.

Please do not send me your mass emails saying a person will contact me if this person will not deal wit this query and put it to rest.