Disappointment with Enrollment Process and Lack of Communication

Dear Spark School Administration,

I am writing to express my deep disappointment with the enrollment process for my son for Grade R. I initially app**** for a space at the Carlswald campus but was informed that there were no available spots. I was then advised to apply for the Midrand campus and assured that an internal transfer could be arranged.

Following this advice, I submitted the application for the Midrand campus and have been calling daily for updates. Unfortunately, every time I call, I receive conflicting information. I have been told to call back at different times, including “try calling Monday,” “we are finalizing the list,” “call next week,” and so on. This lack of clarity and consistency is incredibly frustrating and has left me in a state of uncer*****y.

Furthermore, I was never informed that if my son is not offered a place, I would not receive a refund. This vital information was not communicated to me during the application process, and now I find myself in a difficult situation with no resolution in sight. My only option now seems to be Carlswald, but without a clear answer regarding availability, I am unable to proceed with the purchase of uniforms or make any other preparations.

It is disheartening to have been given false hope and vague answers for so long. I believe I have been misled throughout this process, and I urge you to review the communications I have had with your team, including any recorded conversations, to see the inconsistencies for yourself. This has been a very stressful and frustrating experience, and I hope that Spark School takes immediate action to improve communication and clarity in your enrollment procedures.

I look forward to a prompt resolution and a clear response regarding the status of my son's application.

Sincerely, Phephisile