DISAPPOINTED WITH SPARK SCHOOLS

I am highly disappointed with their Application, Accounts & Registration departments, it is now 5 months of me going up & down, with countless emails and phone calls for them to remove my details from their system. I am getting statement of account but I do not have an account or contract with them, they are just not interested in sorting my issue out.

November 2024 I app**** for my child to attend their school in 2025,I paid initial fees as required, I then cancelled the "contract" within 7days required and got back the deposit amount I paid in December 2024. From January 2025 I started getting communication emails from them and kept on telling them to remove my details as I have cancelled the contract with them, to date 27.05.2025, they have still not removed my details and am being bombarded with statements with OVERDUE amounts and INTEREST amounts being charged on a dormant account!

I do not understand why they do not cancel my details from their system because: 1) I received my deposit back. 2)I received an email saying my account has been SUCCESSFULLY TERMINATED. 3)I received their transfer card

I am highly disappointed with SPARK and the level of incompetence and laziness by their staff.