Disappointed parent

When I registered my son at this school I’ve requested for the debit order to go off on the 26th I was told it was done and it wasn’t. first month the debit order did not go off I paid manually and they tried to debit two weeks later which caused me to pay charges and then I called their *********** accounts department they apologized and told me it’s sorted last month again the debit order did not go off on the agreed date I paid manually and true to form they tried to debit again now as I write this I’m on the phone with one of their consultants who knows absolutely nothing she keeps saying I’m sorry sir they say they can’t help you so I called my bank to stop the debit order as I’m paying manually anyway cuz Spark schools cannot correct a simple debit order date I am so disappointed and regret enrolling my son into this school

Payer reference MAT4663