Communicating with the accounts department feels like finding a needle in a haystack.

So, I app**** for my daughter in 2019 to start grade 1 in 2020 and was placed on the waiting list for Spark Kempton Park. I have not received any feedback to this day. I have sent emails to cancel my application so I can get my refund.

When reading reviews on how your accounts department is no help, I really can agree. To be put on hold for more than 30 minutes and then get transferred to a line that does not exist is really hurting because when I app****, I used to be called to remind me to make payment. Now that you must refund me, I am sent from pillar to post.

Please contact me to put an end to this and we all move on with our lives. Its the 2nd week of the academic year and I still haven’t received a response, now tell me: How do I as a parent trust that you have my child's best interest at heart when I haven't even received a response from an application made in October 2019.

Please adhere to your SPARK Core values (Service,Persistence,Achievement,Responsibility,Kindness) and take Responsibility for our cries.