NL
NAZAREEN L

1 reviews | Active since Apr 2010

23 Jan 2018, 10:42

Billing for no service rendered.

I've read other reviews and heard other parents complain about the service from head office so its clear there's issues there. I no longer trust statements I receive without getting someone to check its correctness. My other issue now is that my sons have completed their first year and on receiving the latest invoices I've realised we have been charged for aftercare for December. A full month's charge yet school was closed in the first week. If I recall there is a law against charging for no services rendered, not to mention *********.

0
Replies (2)
SPARK Schools
SPARK Schools's reply23 Jan 2018, 10:53
Official

Hello Nazreen,

We do apologise for this experience that you have had.

We have asked for our accounts department to contact you regarding this issue.

Kind Regards,

The SPARK Schools Team

SPARK Schools
SPARK Schools's reply23 Jan 2018, 13:16
Official

Hello Nazareen,

Our accounts department have informed us that your query has been resolved.

We hope that you have a wonderful rest of your day.

Kind Regards,

The SPARK Schools Team